Role Title: Service Delivery Intern
Organisation: City of Armadale
Internship Period: Summer (November - December)
Location: Armadale
The Customer Service & Business Support Intern will contribute to improving customer service processes by identifying recurring issues, reviewing request trends and assisting with the development of consistent procedures, templates and customer communication approaches.
The intern will also work within the City of Armadale’s Service Delivery directorate, supporting the Business Support team in responding to customer enquiries and coordinating customer requests relating to the City’s operational services.
The intern will gain practical experience in local government customer service, request management, work order systems, communication and business processes. Duties will include receiving and triaging customer enquiries, identifying whether requests are new or relate to existing matters, accurately recording information, creating and updating work requests, communicating outcomes to customers and supporting the team to maintain timely and consistent responses.
The goal of 'Community' involves providing a range and quality of services which foster community pride, safety, and healthy lifestyles which make the City of Armadale a preferred place to live.